Support Center
Frequently Asked Questions
Everything you need to know about your move with Next Movement.
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Our support team is available 24/7 to answer your specific questions.
01
Service Areas & Coverage
What areas do you serve?
We serve Canada's major metros including Montreal, Toronto, Vancouver, Calgary, Ottawa - Gatineau, Quebec City, Winnipeg, Edmonton, Halifax and Hamilton and coordinate Canada-wide moves. If your city isn't listed, contact us and we'll build a custom plan.
Do you offer long-distance moves?
Yes. We handle long-distance moves across Canada with routes planned around distance, access, and timing.
02
Services & Equipment
Can you move pianos or heavy furniture?
Yes. We move heavy furniture and pianos. Piano moves require a custom quote—contact customer support so we can plan the right crew and equipment.
Do you provide packing materials?
Yes. Prestige includes full packing with materials, and Standard or Plus can add packing supplies as an add-on.
Can I hire movers without a truck?
Yes, we offer labor-only services for loading/unloading or in-home moves where transportation isn't required. For a move with a truck you supply, the base service fee and distance fee would be waived. For commercial labor such as offices and warehouses, contact the customer service number at (514) 429-1348.
Do you disassemble and reassemble furniture?
Yes. Disassembly and reassembly are included with Plus and Prestige.
What's included in each service tier?
We offer Standard, Plus, and Prestige tiers—from basic loading/unloading to full-service moves with packing, materials, and assembly. You'll see details during booking.
Do you handle elevator bookings and parking permits?
Yes. We coordinate elevator reservations, loading docks, and parking permits when required by your building or city.
Do you offer storage with inventory tracking?
Yes. We offer short- and long-term storage with digital inventory tracking and scheduled access.
03
Storage & Access
How do I access items in storage?
Let us know what you need and we will schedule retrieval or delivery. Access is by appointment so we can keep items organized and secure.
Can you store items between move-out and move-in dates?
Yes. We can store items for short or extended periods and coordinate delivery when your new space is ready.
04
Pricing & Costs
How much does a 1-bedroom apartment move cost?
Prices typically start at $350–$600 for a 1-bedroom move, depending on the distance, items, and service tier. Use our online quote tool for an instant estimate.
Is your quote final or will there be extra charges?
The quote you receive is a final flat rate based on the inventory and details you provide. Additional charges only apply for last-minute changes or significant item additions.
Do you charge hourly or flat rate?
We use flat-rate pricing for transparency and simplicity. However, hourly rates may apply in custom or special cases (commercial jobs).
Who processes payments on the platform?
All online card payments are processed securely by Stripe. Your payment details are encrypted and transmitted directly to Stripe; Next Movement never stores your full card number on its servers.
How do claims and insurance work?
Basic coverage is included. For high-value items, ask about additional coverage. If something is damaged, report it within 48 hours and our support team will guide the claim process.
When is payment collected?
Payment is collected online at booking to reserve your crew and time window. For commercial or specialty projects, contact us to arrange invoicing.
05
Booking & Scheduling
How far in advance should I book?
We recommend booking 2–3 weeks in advance, especially during weekends or at the end of the month when demand is highest.
Can I change my moving date after booking?
Yes, you can reschedule up to 48 hours before your move without penalty. Contact support to make changes.
Do you offer same-day or next-day service?
We do offer last-minute bookings when availability allows. Contact us or check online for real-time scheduling.
What time will the movers arrive?
You'll be given a time window when booking, and our team will confirm 24 hours before your move. We also send live updates the day of.
Can I schedule a move for the evening or weekend?
Yes, we operate 7 days a week and offer evening time slots to accommodate your schedule.
What is the delivery window for long-distance moves?
We provide a pickup time and a delivery window based on distance and routing, with real-time updates along the way.
What is your cancellation policy?
Cancellations made 48+ hours before your move are refundable. Cancellations within 48 hours may be non-refundable due to reserved crews and equipment.